FAQs

Once an order is placed, our Shipping Team will carefully collect your Pillow Pod and package it with love, so please allow up to 2 business days for our team to pick and pack your order. Most of our Pillow Pods are shipped out the same day as ordering if you order before 1pm on a business day, or the following morning.

Your Pillow Pod with then be from our Utah Warehouse. Once your order is dispatched, it will be safely in your hands within the approximately 1-5 business days depending on your location, which will be indicated in your tracking email.

Yes, all Pillow Pods come with a case of a colour of your choice!

Extra cases are also available to purchase to make your laundry days easier.

We are sorry that the product you are after is out of stock! We are working hard to get it back in stock for you.

Please click on the product you would like and sign up to be notified when it is back in stock, or join our newsletter for updates.

If you would like to know how soon it will be back in stock do not hesitate to get in contact with our friendly team, and they will answer any questions you may have!

Our Pillow Pod Support Pillows come in one amazingly large and cuddly one size fits most design and is approximately 53.15 inches x 27.56 inches. They are all made individually with love so there may be a slight size variation per Pillow Pod Support Pillows.

Also, the filling of the Pillow Pod Support Pillows is easily accessible by a zip at the top so you can ensure that it is the perfect height to suit your needs.

Our Pillow Pods have an inner zip so the level of filling can be easily adjusted according to your preferences!

We also offer a range of different cases like Cotton, Velvet, Satin and Bamboo, so there is really something for everyone.

Additionally, we have Memory Foam Pillow Pods available for Preorder for those who prefer even firmer pillows. These are completely adjustable as well!

We currently offer Pillow Pod Support Pillows that are filled with plush memory resistant polyester fibre or Memory Foam Pillow Pods that are filled with bouncy firm memory foam. Our Support Pillows do not contain latex.

The Pillow Pod Core that holds the filling is a polyester lining that keeps all the comfy stuff snug inside.

Also, we have a large range of Pillow Pod Cases are made from Cotton, Velvet, Satin or Bamboo!

We are just as excited as you are for you to receive your Pillow Pod Support Pillow! It is packaged in a vacuum sealed packaging for easy transportation to your doorstep, and this bag can be reused by you at any time.

We recommend you shake and fluff your Pillow Pod Support Pillow as the filling gets compressed in its vacuum-sealed packaging.

Also, we recommend ironing the Pillow Pod Case when it arrives at your door as the cover may get creased in transit. The Pillow Pod Support Pillow comes with the case off for easy ironing.

The Pillow Pod Support Pillow is not suitable for children under the age of 6 as it poses a suffocation risk for young children who may not be strong enough to move it away from their faces.

Please visit our Refund and Replacement Policies Page for more information!  

At Pillow Pod, your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and ApplePay too.

All pricing for our Canadian store is listed in Canadian Dollars (CAD).

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched by our Shipping Team you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

You can use our Contact Us Form or contact us at support@pillowpod.co. We answer emails Australia wide, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

We always strive to be the best so we love hearing your thoughts. We also love hearing your incredible Pillow Pod stories, as it warms our hearts to see our Pillow Pods being so well loved and helping our customers get their best rest. Should you have any feedback for us, please feel free to email us at support@pillowpod.co.